Disconnected WhatsApp / Social Inboxes vs respond.io Conversation Management
Estimate what moving from Disconnected WhatsApp / Social Inboxes to respond.io Conversation Management costs over 12 to 36 months, including the one-time switch. Then remap your exported CSV headers.
Why teams look at this switch: Per-message markup fees on WhatsApp API & lost leads across multiple agent phones
Cost calculator
CSV header mapper
Rename exported Disconnected WhatsApp / Social Inboxes column headers to suggested respond.io Conversation Management column names, for reporting or manual data preparation. Not an official respond.io Conversation Management import format. It runs in your browser; only headers change.
Renamed headers do not make a file import-ready. Compare the result with respond.io Conversation Management's import template and create any custom fields there first. For contact lists, check opt-out and unsubscribe status separately before importing.
| Disconnected WhatsApp / Social Inboxes column | respond.io Conversation Management column | Field type |
|---|---|---|
| Phone_E164 | phone | Suggested |
| First_Name | firstName | Suggested |
| Last_Name | lastName | Suggested |
| WhatsApp_OptIn | opt_in | Consent or status, verify opt-outs |
| Lifecycle_Stage | lifecycle | Suggested |
When moving to respond.io Conversation Management makes sense
- Your main cost driver is Per-message markup fees on WhatsApp API & lost leads across multiple agent phones, and your volume is past the break-even point above.
- Your team can finish the CSV import and onboarding within the switching budget you entered.
- You have checked that respond.io Conversation Management's plan covers the integrations and compliance rules you need.
When staying on Disconnected WhatsApp / Social Inboxes is the better call
- The one-time migration, re-integration or retraining cost is larger than 12 to 24 months of savings.
- You are inside a multi-year Disconnected WhatsApp / Social Inboxes contract with early-termination fees.
- Your workflow relies on add-ons or features respond.io Conversation Management does not support yet.
How the result changes with volume
Twelve-month totals at half, default and double volume, using the default pricing model and a $150 switching cost.
| Volume (Monthly Active Conversations (x100)) | Disconnected WhatsApp / Social Inboxes | respond.io Conversation Management | 12-month difference |
|---|---|---|---|
| 50% volume (15) | $309/mo | $147/mo | +$1,794 |
| Default volume (30) | $519/mo | $214/mo | +$3,510 |
| 200% volume (60) | $939/mo | $349/mo | +$6,930 |
Questions
How is the total cost of Disconnected WhatsApp / Social Inboxes and respond.io Conversation Management compared?
Each side's monthly cost is multiplied by the months in the horizon, and the one-time switching cost is added to respond.io Conversation Management. At the default volume (Monthly Active Conversations (x100): 30), the model gives about $519 per month for Disconnected WhatsApp / Social Inboxes and $214 per month for respond.io Conversation Management.
How do Disconnected WhatsApp / Social Inboxes CSV headers map to respond.io Conversation Management?
The mapper renames Disconnected WhatsApp / Social Inboxes columns (Phone_E164, First_Name, Last_Name, WhatsApp_OptIn, Lifecycle_Stage) to respond.io Conversation Management columns (phone, firstName, lastName, opt_in, lifecycle) in your browser. Custom fields must exist in respond.io Conversation Management before you import.
When should a company stay on Disconnected WhatsApp / Social Inboxes?
Stay if the one-time switching, integration or contract-exit cost is larger than the savings over the horizon you care about. The calculator shows that case as a negative result.