Disconnected WhatsApp / Social Inboxes vs respond.io Conversation Management
Estimate what moving from Disconnected WhatsApp / Social Inboxes to respond.io Conversation Management costs over 12 to 36 months, including the one-time switch. Then remap your exported CSV headers.
Why teams look at this switch: WhatsApp messaging and inbox tool costs compared with respond.io plans
Cost calculator
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Default rates are Tiersova placeholders for a typical setup, not published Disconnected WhatsApp / Social Inboxes or respond.io Conversation Management prices. Replace them with your own quote.
Disconnected WhatsApp / Social Inboxes: one blended placeholder rate covers the vendors named together; check each vendor's own pricing.
CSV header mapper
Rename exported Disconnected WhatsApp / Social Inboxes column headers to suggested respond.io Conversation Management column names, for reporting or manual data preparation. Not an official respond.io Conversation Management import format. It runs in your browser. Headers are renamed and the values in kept columns stay unchanged; columns that look like passwords or other secrets are removed.
Renamed headers do not make a file import-ready. Check whether and how respond.io Conversation Management accepts such data before importing, and create any custom fields there first. For contact lists, check opt-out and unsubscribe status separately before importing.
| Disconnected WhatsApp / Social Inboxes column | respond.io Conversation Management column | Field type |
|---|---|---|
| Phone_E164 | phone | Suggested |
| First_Name | firstName | Suggested |
| Last_Name | lastName | Suggested |
| WhatsApp_OptIn | opt_in | Consent or status, verify opt-outs |
| Lifecycle_Stage | lifecycle | Suggested |
When moving to respond.io Conversation Management makes sense
- The comparison above shows a saving at your own volume, after the switching cost.
- Your team can finish the CSV import and onboarding within the switching budget you entered.
- You have checked that respond.io Conversation Management's plan covers the integrations and compliance rules you need.
When staying on Disconnected WhatsApp / Social Inboxes is the better call
- The one-time migration, re-integration or retraining cost is larger than 12 to 24 months of savings.
- You are inside a multi-year Disconnected WhatsApp / Social Inboxes contract with early-termination fees.
- Your workflow relies on add-ons or features respond.io Conversation Management does not support yet.
How the result changes with volume
Twelve-month totals at half, the same and double the volume you entered above, with the other settings you chose (plan, billing, multiplier, switching and extra costs).
| Volume (Monthly Active Conversations (x100)) | Disconnected WhatsApp / Social Inboxes | respond.io Conversation Management | 12-month difference |
|---|---|---|---|
| 50% volume (15) | $309/mo | $147/mo | +$894 |
| Your volume (30) | $519/mo | $214/mo | +$2,610 |
| 200% volume (60) | $939/mo | $349/mo | +$6,030 |
≈ = above the last published price tier, so the amount is extrapolated.
Questions
How is the total cost of Disconnected WhatsApp / Social Inboxes and respond.io Conversation Management compared?
Each side's monthly cost is multiplied by the months in the horizon, and the one-time switching cost is added to respond.io Conversation Management. At the default volume (Monthly Active Conversations (x100): 30), the model gives about $519 per month for Disconnected WhatsApp / Social Inboxes and $214 per month for respond.io Conversation Management.
How do Disconnected WhatsApp / Social Inboxes CSV headers map to respond.io Conversation Management?
The mapper renames Disconnected WhatsApp / Social Inboxes columns (Phone_E164, First_Name, Last_Name, WhatsApp_OptIn, Lifecycle_Stage) to respond.io Conversation Management columns (phone, firstName, lastName, opt_in, lifecycle) in your browser. Custom fields must exist in respond.io Conversation Management before you import.
When should a company stay on Disconnected WhatsApp / Social Inboxes?
Stay if the one-time switching, integration or contract-exit cost is larger than the savings over the horizon you care about. The calculator shows that case as a negative result.